Refund policy

Gacha Reward — Blind-Box Toys

💖 Our Pinky Promise

Welcome to Gacha Reward — home of authentic Japanese blind-box & gacha cuties! Every treasure is packed at random, so unboxing is always a sweet surprise ✨ Because of the surprise magic, all sales are final.

💌 Damaged or Defective? We'll Make It Right!

If your cutie arrives broken or defective, just send us your order number + clear photos within 7 days of delivery, and we'll arrange a replacement for you 💕

🎲 A Little Note on Blind Boxes

Styles are totally random — getting a surprise style isn't a flaw, it's part of the gacha adventure! Only order if you love surprises 🌸

New Cool Stuffs

30-day returns: if you're not happy with your purchase, contact us within 30 days of delivery to arrange a return. Return shipping is paid by the buyer. Items must be unused and in their original packaging.